Support Policy Page

Support Policy

This Support Policy ("Policy") outlines the terms and conditions governing the support services provided by GameAddons ("Company," "we," "us," or "our") for users ("User," "you," or "your") of GameAddons.net ("Platform"). By using our support services, you agree to be bound by the terms outlined in this Policy. If you do not agree with these terms, please refrain from using our support services.

1. Support Channels

We offer support to users through the following channels:

• Email: info@gameaddons.net
• Support tickets

2. Scope of Support

2.1 Technical Assistance: We provide technical support to help resolve issues related to the use of the Platform, including accessing your account, navigating the Platform, and using our digital products.

2.2 Product Inquiries: We assist with inquiries related to our digital products, including their features, compatibility, and usage.

2.3 Troubleshooting: We help identify and troubleshoot technical issues you may encounter while using the Platform.

3. Exclusions

Our support services do not cover:

• Issues caused by factors outside our control, such as internet connectivity problems or device issues.
• Customization, modification, or integration of our digital products beyond their standard features.
• Third-party products or services, even if they integrate with our Platform.

4. Response Time

We strive to respond to support inquiries within 48 hours during our regular support hours. Response times may vary based on the complexity of the issue and the number of incoming inquiries.

5. Support Availability

Our support services are available during 8:00 - 20:00. Responses to inquiries submitted outside of these hours may be delayed.

6. User Responsibilities

6.1 Accurate Information: When seeking support, provide accurate and complete information about the issue you're facing.

6.2 Cooperation: Cooperate with our support team to diagnose and resolve issues effectively.

6.3 Respectful Communication: Engage in respectful and professional communication with our support staff.

7. Limitation of Liability

We provide support services to the best of our ability, but we do not guarantee that all issues will be resolved. We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our support services.

8. Changes to the Policy

We reserve the right to modify this Support Policy at any time. Any changes will be effective immediately upon posting the updated Policy on the Platform. Your continued use of our support services after such changes constitutes your acceptance of the modified Policy.

9. Contact Us

If you have any questions or concerns about this Support Policy or require assistance, please contact us at info@gameaddons.net.

By using our support services, you acknowledge that you have read, understood, and agree to this Support Policy. If you do not agree to these terms, please refrain from using our support services.

Effective Date: 10/08/2023